Clinical Services Division
Michael Patota, MSW, Division Director

Emergency Services
Contact :  Karen Friedmann, LCSW, Manager
Crisis Assessment Services


1007 North Main Street
PO Box 839
Dayville, CT 06241
Phone: 860.774.2020
FAX: 860.774.0826
132 Mansfield Avenue
Willimantic, CT 06226
Phone: 860.456.2261
FAX: 860.450.1357
Windham Community
Memorial Hospital
Willimantic, CT 06226

Adult Services

Trained clinicians provide emergency mental health services to adults in crisis by

  • phone
  • in person in an office setting
  • in the Windham Hospital Emergency Room.

In addition, Emergency Services' clinicians can be sent to other agency sites or into the community, often with the police, to manage a psychiatric situation. An adult emergency can range from something minor such as a need for a medication refill or a support call for anxiety to more acute circumstances, which could be severe depression, suicide threats or hallucinations. Most calls fall somewhere between these two categories.

Eligibility: Adults, 18 or older, in psychiatric crisis in Windham County.

Funding is provided by the Department of Mental Health and Addiction Services, insurance and client fees, and contracts with Windham Community Memorial Hospital.

Children's Services

Children's emergency referrals may be regarding:

  • a behavioral problem
  • school issues
  • a parent-child conflict

Referrals come from parents, schools, other providers or the Department of Children and Families. Concerns can range from a child's social withdrawal, suicide threat, running away or abuse situations.

Callers may also request information regarding resources for available services.

Eligibility: Children, ages 0-18 in Windham and Eastern Tolland County in psychiatric crisis.

Funding is provided by the Department of Children and Families.

The emergency mobile psychiatric team responds to children in crisis. The goal is to provide individualized, specific behavioral health assistance in the most appropriate setting, to prevent hospitalization or out-of-home placement, to support families and caregivers and to assure the transition to a community-based support system that will remain in place following crisis stabilization.

Hours of Operation

  • Crisis services are available 24/365
  • Mobile crisis services are available:
  • Monday through Friday from 10:00 am until 7:00 pm
    Weekends and holidays 1:00 pm until 7:00 pm                                        Toll Free Access  1.800.864.6203

Services provided:

  • Crisis assessment, stabilization and brief therapeutic interventions
  • Mobile, community-based care
  • Short-term clinical intervention
  • Availability of next day behavioral health treatment, medication assessment and management
  • In-home therapeutic interventions
  • Referrals

Eligibility: Children up to age 18 in Windham and Eastern Tolland County in psychiatric crisis.

Funding is provided by the Department of Children and Families.