Agency Overview:

United Services, Inc. is a leading non-profit provider of behavioral health and social services in northeastern Connecticut. With over 30 programs, 12 locations, and 250 dedicated professionals, we’re committed to improving the lives of children, adults, and families through compassionate mental health care, prevention, and support services. Our offices are located throughout Connecticut’s “Quiet Corner,” within easy commute of New London, Worcester, and Providence.

Location:

140 North Frontage Road, Mansfield Center, CT 06250

Description:

United Services is seeking a highly skilled and service-oriented Mid–Senior IT Support Coordinator to support a heath care environment serving approximately 250 employees across 13 locations. This is an office-based position with frequent travel between facilities. The Coordinator position will provide Level 1 through Level 3 technical support, serve as an advanced endpoint and application support resource, and play a key role in staff technology training, system reliability, and healthcare data security in a HIPAA-regulated environment.

• Flexibility to travel to designated sites as necessary
• May be required to work evening hours for coverage

Key Responsibilities:

• Provide Helpdesk, Desktop and Field Support
• Support Hardware Development & Repair
• Maintain Identify, Access & Security Processes
• Mobile Device Management
• Staff Training and Onboarding

Minimum Requirements:

• Associate’s Degree in Information Technology, Computer Science, or a related field, plus 2 years of relevant experience.
• 4–7 years of progressive experience in IT support, desktop support, or field technician roles equivalent professional experience may be considered in lieu of degree.
• Bachelor’s Degree Information Technology, Computer Science, or a related field preferred
• Industry certifications: CompTIA A+, Network+, Security+, Microsoft, or equivalent

Schedule:

Monday through Friday 8:30 A.M.-5:00 P.M.

Salary Range:

$62,000.00 – $67,000.00 (based on experience)

Benefit Package:

• Very generous comprehensive benefit package for medical, dental, and vision coverage for the employee and their family
• Life, AD & D, short-term and long-term disability insurance plans – 100% employer paid
• Four weeks of paid vacation
• 12 paid holidays
• Paid Sick time
• Flexible Spending Accounts for healthcare and dependent care reimbursement
• Professional Development Funds
• 403B Thrift Plan (tax-deferred) with employer contribution and match after one year
• Employee Assistance Program
• Mileage Reimbursement
• United Services is an approved site for the National Health Services Corps loan repayment and scholarship programs

*Benefits will be pro-rated for eligible part-time positions

Work Location: In person

Important Employment Requirement:

All employees of United Services, Inc. are required to receive the influenza (flu) vaccine each year, unless a medical exemption has been submitted and approved by our Medical Director.

United Services is an Affirmative Action Employer EEO/M/F/D/V