United Services is seeking organized, detail-oriented, and customer-focused professionals to join our administrative support team in Dayville, CT. We are currently hiring for Medical Records Secretary and Client Access Specialist positions. These roles are essential to supporting high-quality behavioral health services by ensuring accurate records management, smooth client access to care, and exceptional customer service.

If you thrive in a fast-paced healthcare environment, enjoy helping people, and excel at multitasking, we encourage you to apply.

Location:
1007 North Main Street
Dayville, CT 06241

Schedule:
Monday through Friday, 8:30 a.m. – 5:00 p.m.
(Evening hours may occasionally be required based on program needs.)

Available Opportunities

Medical Records Secretary

The Medical Records Secretary is responsible for maintaining the accuracy, integrity, and completeness of client medical records while ensuring compliance with confidentiality and regulatory requirements.

Key Responsibilities:

  • Maintain accurate, complete, and timely client medical records.
  • Coordinate the release of confidential medical information to outside agencies.
  • Process valid releases of information and ensure HIPAA compliance.
  • Prepare records for subpoenas, court orders, and other external requests.
  • Enter clinical scale scores and other required information into the electronic health record (EHR).
  • Conduct audits of medical records to ensure quality and compliance.
  • Scan and maintain documentation within the EHR system.

Client Access Specialist

The Client Access Specialist serves as a critical first point of contact for individuals seeking behavioral health services and helps ensure timely access to care.

Key Responsibilities:

  • Conduct initial screenings to determine service eligibility.
  • Obtain and verify demographic, financial, and insurance information.
  • Secure insurance authorizations and coordinate intake appointments.
  • Accurately enter client information into the EHR system.
  • Establish payment arrangements for self-pay clients.
  • Review HIPAA and required intake documentation with clients.
  • Process releases of information and maintain accurate records.
  • Coordinate closely with clinical staff regarding scheduling and client needs.
  • Communicate effectively with program leadership regarding intake capacity.

Qualifications

Required:

  • Associate’s Degree and two (2) years of relevant experience; OR
  • High School Diploma/GED and four (4) years of relevant experience.

Preferred Skills:

  • Strong organizational and multitasking abilities.
  • Excellent attention to detail and accuracy.
  • Professional communication and customer service skills.
  • Experience with electronic health records (EHR) systems.
  • Healthcare, medical office, behavioral health, admissions, scheduling, or records management experience preferred.

Rates of Pay

Medical Records Secretary

  • $18.59 – $21.03 per hour (depending on experience)
  • Bilingual Spanish/English: $19.53 – $22.10 per hour

Client Access Specialist

  • $19.53 – $22.10 per hour (depending on experience)
  • Bilingual Spanish/English: $20.52 – $23.22 per hour

Benefits Package:

  • Generous medical, dental, and vision coverage for employees and their families
  • Life, AD&D, short-term and long-term disability insurance, 100% employer paid
  • Four weeks of paid vacation
  • 12 paid holidays
  • Paid sick time
  • Flexible Spending Accounts for healthcare and dependent care reimbursement
  • Professional Development Funding Opportunities
  • 403(b) Retirement Plan (tax-deferred) with employer contribution and matching after one year of employment
  • Employee Assistance Program (EAP)
  • Mileage Reimbursement
  • United Services is a designated employer for the National Health Service Corps loan repayment and scholarship programs

*Benefits will be pro-rated for eligible part-time positions

Work Location: Positions require employees to be fully present in the office.

Important Employment Requirement:

All employees of United Services, Inc. are required to receive the influenza (flu) vaccine each year, unless a medical exemption has been submitted and approved by our Medical Director.

United Services Inc. — Join Our Team!

Do you want to make a direct impact in the lives of children, families and adults with social and behavioral health needs? If you have the skills, the commitment and the passion, we have the opportunity.

United Services is among Connecticut’s most comprehensive private, non-profit providers of behavioral health, psychosocial, chemical abuse, primary care, care coordination, wellness and prevention services to the community, and employee assistance program services for business and industry. Our primary service area is the 21 towns in northeastern Connecticut. With more than 30 programs, 12 service locations, and a dedicated staff of over 200 professionals, we are proud to continue growing in our mission of “Creating Healthy Communities” by providing top-notch, caring mental health and social services to the children, adults, families and communities of Northeastern Connecticut.

Our offices are located in small town and rural settings throughout Connecticut’s “Quiet Corner” within easy commuting distance from New London, CT, Worcester, MA and Providence, RI. Our three main office locations are in Mansfield Center, Dayville and Wauregan. Our staff includes psychiatrists, clinicians, social workers, psychologists, prevention specialists, case managers, advocates, and administrative and support personnel.

Our vision of ‘Creating Healthy Communities’ is one that all staff share — creating healthy communities within the agency, and in our community.

Please consider joining our United Services team! For more information please visit http://www.unitedservicesct.org/careers/

Follow us on Facebook – https://www.facebook.com/UnitedServicesCT/

United Services is an Affirmative Action Employer EEO/M/F/D/V