Front Office Secretary (Mansfield Center, CT)

Description:

We are seeking a highly organized and detail-oriented individual to join our team. As a Front Office Secretary, you are one of the first points of contact for our agency. Responsibilities include greeting and assisting clients, visitors and staff, answering and properly directing incoming phone calls, checking in clients for appointments, rescheduling appointments and making appointment reminder calls. Must possess excellent customer service and interpersonal skills and the ability and flexibility to handle a wide range of tasks.

Location: 140 N Frontage Rd, Mansfield Center, CT 06250

What Sets Us Apart:

United Services is committed to providing high-quality, person-centered care in a welcoming and supportive environment. We recognize that our front office staff play a vital role in ensuring clients feel comfortable, respected, and connected from their very first interaction with our agency.

What You Will Do (Day-to-Day):

  • Greet and assist clients, visitors, and staff in a professional and friendly manner.
  • Answer, screen, and appropriately direct incoming phone calls.
  • Check clients in for scheduled appointments and ensure accurate information is maintained.
  • Schedule, reschedule, and confirm client appointments.
  • Make appointment reminder calls to clients as needed.
  • Provide general administrative and clerical support to agency staff.
  • Maintain a clean, organized, and welcoming reception area.
  • Assist with handling inquiries and directing individuals to appropriate resources or departments.
  • Demonstrate excellent customer service while managing multiple tasks and priorities in a busy environment.
  • Maintain confidentiality and professionalism when handling sensitive information.

Preferred Qualifications:

  • Excellent customer service, communication, and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple responsibilities in a fast-paced environment.
  • Flexibility and adaptability to handle a wide range of tasks.

Schedule: Monday – Thursday 8:30 a.m. – 5:00 p.m. and Friday 8:45 a.m.-5:15 p.m.

Minimum Requirements: Associates degree in relevant field or high school diploma and two years of experience.

Hourly Pay Range: $17.27-$19.54 per hour (based on experience)

Bilingual Spanish/English Fluency $18.14-$20.53 per hour (based on experience)

Bilingual Spanish/English-Preferred

Location: 140 N Frontage Rd, Mansfield Center, CT 06250

Benefits Package:

  • Generous comprehensive benefit package for medical, dental, and vision coverage for the employee and their family
  • Life, AD & D, short-term and long-term disability insurance plans – 100% employer paid
  • Four weeks of paid vacation
  • 12 paid holidays
  • Paid Sick time
  • Flexible Spending Accounts for healthcare and dependent care reimbursement
  • Professional Development Funds
  • 403B Thrift Plan (tax-deferred) with employer contribution and match after one year of employment
  • Employee Assistance Program
  • Mileage Reimbursement
  • United Services is a designated employer for the National Health Services Corps loan repayment and scholarship programs

*Benefits will be pro-rated for eligible part-time positions

Work Location: This position requires employees to be fully present in the office

Important Employment Requirement:

All employees of United Services, Inc. are required to receive the influenza (flu) vaccine each year, unless a medical exemption has been submitted and approved by our Medical Director.

United Services is an Affirmative Action Employer EEO/M/F/D/V