Services

Billing, Insurance, Resources & Credentialing

Billing & Insurance

We accept most major insurance plans, including:

Aetna
Anthem
Cigna
ConnectiCare
United Healthcare
Medicaid

At United Services, we believe cost should never prevent someone from accessing care. If you are uninsured, underinsured, or have a high deductible or co-pay, you may qualify for reduced fees through our Sliding Fee Scale Program.

Eligibility is based on household income and family size using current Federal Poverty Level (FPL) guidelines. Our staff can work with you confidentially to determine whether you qualify for reduced-cost services.

United Services Sliding Fee Scale & Financial Assistance

Patient Rights & Accessibility Resources

United Services is governed by a community-based Board of Directors and guided by ongoing quality improvement practices, program evaluation, client feedback, and regulatory oversight. We are committed to transparency, ethical care, and continuous improvement across all programs and services.

Accessibility & Language Assistance Information

Patient Rights & Responsibilities

Visit www.jointcommission.org to learn more about Patient Safety Concerns or Complaints.

Credentialing & Accountability

Nationally Accredited. State Certified. Community Trusted.

Gold Transparency 2026

United Services is proud to have earned the Gold Seal of Transparency through Candid, recognizing our commitment to openness, accountability, and sharing meaningful information about our mission, programs, impact, and financial stewardship with the communities we serve

Joint Commission Accredited

United Services is accredited by The Joint Commission, the nation’s leading independent healthcare accreditation organization. USI has earned the Gold Seal of Approval, recognizing our commitment to quality, safety, and continuous improvement.

Certified Community Behavioral Health Clinic (CCBHC)

As a CCBHC, United Services provides integrated, coordinated behavioral health care designed to improve access, outcomes, and whole-person support. To learn more about the requirements to earn certification, please visit https://www.samhsa.gov/communities/certified-communitybehavioral- health-clinics/ccbhc-certification-criteria

State Licensed & Approved

United Services maintains licenses, certifications, and program approvals through Connecticut state agencies, including DMHAS, DPH, DSS, and other regulatory bodies. Please visit https://portal.ct.gov/dmhas/programs-and-services/dmhas-directories/local-mental-healthauthorities to see the towns we cover. What Accreditation Means for You Accreditation and certification are more than administrative requirements. They reflect a commitment to providing safe, ethical, responsive, and continuously quality-evaluated services. For individuals and families, this means care that is grounded in evidence-based practices, accountability, and respect.

Specialized Program Recognition

Specialized Areas of Care

Behavioral Health Services
Substance Use & Recovery Services
Child & Family Services
Domestic Violence Services
Community Support & Housing Services

What Accreditation Means with Professional Affiliations

United Services collaborates with healthcare systems, schools, first responders, advocacy organizations, and regional partners to strengthen behavioral health access and improve community well-being throughout Northeastern Connecticut.

Community Partnerships

United Services works alongside healthcare providers, schools, nonprofits, municipalities, advocacy organizations, and community coalitions throughout Northeastern Connecticut to strengthen access to care, improve community well-being, and collaboratively respond to local needs. These partnerships support coordinated services, prevention efforts, crisis response, outreach, education, and long-term recovery across the region.

Community & Human Service Organizations

Thames Valley Council for Community Action
TEEG
Access Community Action Agency
Northeast Opportunities for Wellness
Senior Resources Agency on Aging
United Way of Central and Northeastern Connecticut
The Arc Eastern Connecticut
Catholic Charities

Education & Youth Partners

EASTCONN
Quinebaug Valley Community College
Eastern Connecticut State University
University of Connecticut
University of St. Joseph
Local school districts, youth service bureaus, and early childhood programs throughoutNortheastern Connecticut

Advocacy, Coalition & Community Networks

Nonprofit Alliance of Northeastern Connecticut
Northeastern CT Chamber of Commerce
Southeastern Regional Action Council (SERAC)
Windham Region Chamber of Commerce
The Last Green Valley
Regional prevention coalitions and suicide prevention initiatives
Domestic violence advocacy and victim support networks throughout Connecticut

Public Safety & Government Collaboration

Local police departments, EMS providers, and first responders throughout NortheasternConnecticut
Connecticut Department of Mental Health and Addiction Services
Connecticut Department of Children and Families
Connecticut Department of Public Health
United States Department of Veterans Affairs
CABLE-CT

At United Services, partnership is not secondary to the work—it is part of how meaningful community care happens. By collaborating across healthcare, education, public safety, advocacy, and human services, we can strengthen local support systems and respond more effectively to the evolving needs of the communities we serve.

Accountability, Transparency & Oversight

Explore All Services

“EAP gave me a place to start when I was feeling overwhelmed.”

Anonymous

“I came here during one of the hardest times in my life. I was met with kindness, patience, and people who truly listened.”

Melissa

“United Services helped me find stability when everything around me felt uncertain.”

J.R.

“Local care. Real relationships.”

Family Member

“The staff treated me with dignity and respect from the very beginning.”

Angela

“Recovery is not something I had to face alone. I felt supported every step of the way.”

“EAP staff are attentive, empathetic and gives valuable advice/information.”

Anonymous

“For the first time in a long time, I felt hopeful again.”

Kevin

“The services here helped me build coping skills, confidence, and a better future.”

Maria

“What stood out most was how genuinely people cared.”

S.T.

“I felt safe, welcomed, and understood.”

Rachel

“EAP staff are super flexible and accommodating.”

Anonymous

“These services helped me reconnect with myself, my family, and my goals.”

Anthony

“The support I received changed the direction of my life.”

“Recovery happens through connection.”

Client Feedback

“I learned that asking for help is not weakness—it’s part of healing.”

Danielle

“Helping people move forward.”

Client Feedback

“The people here helped me believe I could move forward.”

M.B.

“Sometimes what helps most is simply having someone who listens without judgment.”

Nicole

“EAP was amazing. I was skeptical at first, but the program helped me much more than i initially expected.”

Anonymous

“I wasn’t treated like a diagnosis. I was treated like a person.”

James

“Compassion makes a difference. I experienced that here.”

Lydia

“Support rooted in compassion.”

Community Member

Billing, Insurance, Resources & Credentialing